Plan and billing

HomeHerald has four plan tiers. The Free tier covers basics for individual HOAs. Paid tiers add automation and integrations. Enterprise is specifically for management companies running multiple HOAs or buildings — not “premium” features for one HOA, but multi-community capability.

The plan tiers

Tier	Who it’s for
Free	Small self-managed HOAs — basic features
Automate	Active self-managed HOAs that want automation and integrations
Enterprise	Property management companies or master associations running multiple HOAs / buildings
Founder	Closed early-adopter pricing — current users grandfathered

Pricing details are on the pricing page.

Free

For smaller communities running themselves on the basics:

• Property management
• Resident management
• Basic dues collection (with Stripe)
• Manual violation / request handling
• One-off announcements
• Resident portal
• Financial ledger

Free is a real product, not a trial. Communities that just need the fundamentals can run on Free indefinitely.

Automate

Everything in Free, plus the automation and integration features that make running a community less hands-on:

• AI agents (Herald Shield, Herald Chat)
• Dues Chaser, Admin Digest, Herald Dispatch
• Physical Mail integration (physical letters)
• All payment methods (PayPal, Apple Pay, etc.)
• Email-to-ticket auto-conversion
• Email open / click tracking
• Pet Protect (lost pet system)

This is the tier most active self-managed HOAs use.

Enterprise

For management companies and master associations that run multiple HOAs or buildings under one umbrella. Enterprise enables managing several communities from a single account, with billing consolidated, residents segmented by community, and separate ledgers.

If you’re running a single HOA — even a large one — Enterprise probably isn’t what you need. You’re an Automate community. Enterprise is specifically when you have more than one community under management.

Common Enterprise scenarios:

• Property management company managing 5+ HOAs
• Master association with multiple sub-associations
• Developer transitioning multiple communities through buildout
• Community management firm with mixed HOA / condo portfolios

Contact sales for Enterprise pricing — it scales with the number of communities under management.

Founder

A closed early-adopter rate. If your community is on Founder pricing, you’re grandfathered indefinitely as long as you stay subscribed. If you cancel and re-subscribe later, you’re at current pricing.

If you’re not currently on Founder pricing, you can’t get on it.

Where to view your current plan

My Herald Account

You’ll see:

• Current tier
• Property count (toward your plan’s limit)
• Plan-included features
• Upgrade / downgrade controls

Upgrading

Click Upgrade in the Plan settings. Pick the target tier, review pricing, confirm. The change takes effect immediately and you get access to the new tier’s features.

Downgrading

Click Downgrade. The downgrade takes effect at the end of the current billing period, not immediately.

When downgraded:

• AI agents stop running (Dues Chaser, Herald Shield, etc.)
• Integrations like Physical Mail and PayPal stop accepting new actions
• Mobile app access for residents may be limited
• Data is preserved — re-upgrading restores access without loss

Billing

The HOA’s HomeHerald subscription is billed monthly or annually. The card on file is charged automatically.

Failed payments retry over 5 days. After multiple failures, the account is downgraded to Free (data preserved). After extended non-payment, the account may be suspended (still data-preserved, contactable through support).

Update billing under My Herald Account → Billing.

Property count and limits

Your tier defines how many properties you can manage. Free has a property cap; Automate scales by tier; Enterprise is custom based on the number of communities.

If you exceed your tier’s cap during a billing period, you’ll get a notice and either need to upgrade or reduce property count.

What gets charged TO residents (separate from HOA’s plan)

Residents pay convenience fees on online payments. These go through Stripe / PayPal and don’t appear on your HomeHerald bill — they’re between the resident and the payment processor.

See Payment methods overview for the fee structures.

Common situations

”We’re growing — when should we look at Enterprise?”

Only if you’re managing multiple HOAs. Single-community growth (more properties, more board members, more activity) stays on Automate. The trigger for Enterprise is “I’m now responsible for more than one community."

"We’re a non-profit — do we get a discount?”

Most HOAs aren’t 501(c)(3) non-profits. If yours has tax-exempt status, contact support for any pricing flexibility.

”We want to pay annually for the discount”

Switch billing frequency under My Herald Account → Billing → Frequency.

”We need a W-9”

Email support@homeherald.ai. They’ll send vendor info your accountant needs.

Where to go next

• Community settings — non-billing community config
• Integrations — paid integrations like Physical Mail
• The pricing page — current pricing details