Last updated: February 21, 2026
Welcome to Home Herald. These Terms of Service ("Terms") govern your access to and use of the Home Herald mobile application ("App") and related services (collectively, the "Service"), operated by Quetzal Solutions LLC ("Company," "we," "us," or "our"). By downloading, accessing, or using the Service, you agree to be bound by these Terms.
By creating an account or using the Service, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you do not agree to these Terms, do not use the Service.
Home Herald provides a community management platform that enables homeowners associations, condominium associations, and similar residential communities to manage communications, payments, amenity bookings, maintenance requests, document storage, and related community functions. The Service is provided as a tool to facilitate community management and does not itself constitute legal, financial, or property management advice.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You must notify us immediately of any unauthorized use of your account.
You agree not to:
Users may post messages, reviews, documents, images, and other content ("User Content") through the Service. You retain ownership of your User Content but grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your User Content solely for the purpose of operating and improving the Service. You are solely responsible for the accuracy, legality, and appropriateness of your User Content.
The Service may facilitate payment collection for HOA dues, assessments, and related fees. We are not a payment processor and may utilize third-party payment services to process transactions. We are not responsible for any errors, delays, or failures in payment processing caused by third-party payment providers. All payment disputes should first be directed to your community's HOA board or management.
The Service may include a directory of local service providers recommended by community members. We do not endorse, verify, vet, or guarantee the quality, safety, legality, or reliability of any service provider listed in the directory. Reviews and recommendations are submitted by individual users and reflect their personal opinions. You use any service provider at your own risk. We disclaim all liability for any damages, losses, or injuries arising from your use of any listed service provider.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) the results obtained from the Service will be accurate or reliable; (c) any defects in the Service will be corrected; or (d) the Service will meet your specific requirements.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR FIFTY DOLLARS ($50), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or property right; or (d) any User Content you post or transmit through the Service.
We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we determine violates these Terms, is harmful to other users, or is otherwise objectionable. Upon termination, your right to use the Service will immediately cease.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. We may also revise these Terms from time to time. The most current version will always be available on this page. By continuing to use the Service after revisions become effective, you agree to be bound by the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of North Carolina. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.
If you have any questions about these Terms, please contact us through the contact form on this page.