Home Herald Support

Your all-in-one HOA and community management app. Find answers, review our policies, or get in touch with our team.

Contact Us FAQs

Frequently Asked Questions

How do I join my community?

After signing in, you can join an existing community using the invite code provided by your HOA board or property manager. If your community hasn't been set up yet, you can create a new one.

How do I make a payment?

Navigate to the Payments section in the app. You can view your outstanding balance, make payments, and download receipts and yearly statements for your records.

How do I submit a maintenance request?

Go to the Requests section and tap "New Request." Describe the issue, attach photos if needed, and submit. You'll receive updates as your request is reviewed and resolved.

How do push notifications work?

Enable push notifications in your Profile settings. You'll receive instant alerts for messages, HOA announcements, payment reminders, and request updates. You can customize which notifications you receive.

How do I contact my HOA board?

Use the Messages feature to send a direct message to any board member or property manager. You can also find their contact information in the Community Directory.

Can I control my privacy in the directory?

Yes. In your Profile settings under Directory Privacy, you can choose whether to show or hide your phone number and email address from other residents.

Get Help

If you need help with Home Herald, here are some ways to get assistance:

We aim to respond to all inquiries within 48 hours.